Privacy & Data Protection
Maju99 is committed to protecting the privacy of every member. This document transparently explains how we collect, use, and safeguard your personal data as a player in Malaysia.
Our Privacy Commitment
The principles we uphold in every decision involving your personal data
All data transmitted between your device and maju99's servers is protected by 256-bit SSL encryption – the same technology used by Maybank and CIMB to secure their customers' online banking transactions.
As a maju99 member, you have the right to access, correct, transfer, and delete your personal data at any time. Data management requests are processed by our team within 7 business days at no charge.
Maju99 has never and will never sell, rent, or commercially exploit members' personal data to any third party for marketing or business purposes. Your data belongs to you – it is not a commercial asset of ours.
Maju99 only collects data that is genuinely necessary to deliver our services – nothing more. We do not collect sensitive information that is irrelevant to account operation and identity verification for Malaysian players.
Personal data is retained only for as long as necessary for the stated purpose. Once an account is closed and the legal retention period has elapsed, the data is securely deleted from all maju99 systems.
In the event of a data security breach affecting your personal information, maju99 is committed to notifying all affected members within 72 hours of the incident being confirmed.
This Privacy Policy explains how maju99 collects, uses, stores, and protects your personal data when you use the maju99.best platform. By registering or continuing to use the maju99 platform, you agree to the privacy practices described in this document. If you do not agree, please discontinue use of the platform and contact us for further enquiries.
Maju99 (operating under the domain maju99.best) is an online gaming platform serving Malaysian players. We take privacy very seriously and are committed to protecting the personal information of all our members in accordance with internationally recognised data protection standards.
This Privacy Policy applies to all information collected through maju99.best, the mobile version of the platform, any communications you have with the maju99 team, and your use of all services offered by maju99. This document should be read together with Terms & Conditions maju99 which forms part of the comprehensive platform usage agreement.
When you register and use your maju99 account, you voluntarily provide us with the following information:
Maju99 automatically collects certain technical information when you use our platform, including:
| Data Type | Description | Purpose |
|---|---|---|
| IP Address | The internet protocol address of your device | Security, fraud prevention, and Malaysia location verification |
| Device Data | Device type, operating system, and phone model | Mobile experience optimisation |
| Browser Data | Web browser type and version | Platform technical compatibility |
| Activity Logs | Pages visited, timestamps, and in-platform actions | Platform improvements, compliance & security |
| Game Data | Betting records, results, and session duration | Regulatory requirements, dispute resolution |
| Transaction Data | Deposit and withdrawal records in RM | Financial compliance and anti-money laundering |
Maju99 uses your personal data solely for legitimate and necessary purposes in the course of operating our services. The primary purposes for which data is used are as follows:
Maju99 strictly upholds the "purpose limitation" principle – your personal data is used only for the purposes stated above. We will not use your data for any other purpose without first obtaining your consent. This is our commitment, not just words in a document.
Maju99 does not sell, rent, or commercialize your personal data to any party. However, we do share data with certain trusted third parties in limited circumstances necessary to deliver our services:
Maju99 will never ask for your password or PIN via email, SMS, or phone. If you receive any communication claiming to be from maju99 that requests such sensitive information, it is a phishing attempt. Please disregard it and report it to the maju99 security team at support@maju99.best immediately.
Maju99 continuously invests in the latest cybersecurity infrastructure to protect the personal data of all members. The key security measures we have in place include:
While maju99 invests heavily in system security, account safety is a shared responsibility. You should use a strong password, never share your login credentials, and ensure that any device you use to access maju99 is protected with up-to-date antivirus software. Contact maju99 support immediately if you suspect any unauthorised activity on your account.
Maju99 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
You can manage and delete cookies through your web browser settings at any time. However, removing essential cookies may affect core maju99 platform functionality and require you to log in again each time you access the platform.
As a maju99 member residing in Malaysia, you have the following privacy rights, which you may exercise at any time by contacting our team:
You have the right to request a copy of all personal data we hold about you. maju99 will provide a complete report within 7 business days of your request.
If any personal data in maju99's records is inaccurate or outdated, you have the right to request an immediate correction. Contact support to make the necessary changes.
You may request deletion of your personal data from maju99 systems following account closure, subject to any applicable legal record-retention requirements.
You may request your personal data in a machine-readable format (JSON or CSV) for transfer to another platform, in accordance with your needs.
Under certain circumstances, you may request that maju99 restrict the processing of your data – for example, while a data correction process or complaint review is ongoing.
You may withdraw your consent to receive marketing communications from maju99 at any time through your account settings or by contacting our team.
To exercise any of the rights above, please contact the maju99 privacy team at support@maju99.best with the email subject "Data Privacy Request", along with your account number and request details. We will process your request within 7 working days.
Maju99 retains your personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law. Our general data retention guidelines are as follows:
Once the retention period expires, data will be securely deleted using methods that ensure no recovery is possible from the relevant storage media.
The maju99 platform is intended for individuals aged 18 and above only. maju99 does not knowingly collect or process personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question.
If you are a parent or guardian who believes that your child under the age of 18 has registered a maju99 account, please contact us immediately at support@maju99.best. We will verify the information and close the account within 24 hours. Any funds deposited by the underage individual will be refunded in accordance with established procedures.
Maju99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to our services. The date of the most recent update will always be displayed at the top of this page.
For material amendments that significantly affect how we use your personal data, maju99 will endeavor to provide advance notice via email or an in-platform notification at least 14 days before the changes take effect. Continued use of the maju99 platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy.
For any enquiries, concerns, or requests relating to this Privacy Policy or the management of your personal data, please contact the maju99 privacy team through the following channels:
We are committed to taking every privacy-related enquiry seriously and responding within a reasonable timeframe. Our team will guide you through each privacy rights request process in the simplest and most user-friendly way possible.
Many online platforms have lengthy Privacy Policies but don't truly live by them in their day-to-day operations. At maju99, we want to be straightforward about how we handle Malaysian players' data – not in pages of dry legal language, but in plain terms that get straight to the point.
The most important thing to know: maju99 does not sell your data. This is not merely a clause in a document – it is a non-negotiable business policy. Our players' data is not a product we market to advertisers or third-party marketing companies. maju99's core value is built on player trust, and no sum of money is worth compromising that trust.
On the payments side, maju99 retains only the minimum information required to process your transactions. When you use Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX via Maybank2u or CIMB Clicks, sensitive details such as your full account number and PIN never pass through or get stored on maju99 servers – they are processed directly by the respective payment provider, which operates its own certified payment security infrastructure.
Regarding gameplay data – yes, maju99 retains records of all your bets and game results. This isn't about monitoring your activity; it's a compliance requirement mandated by the regulatory body overseeing online gaming services. These records also serve to protect you as a player – should any dispute arise over a game outcome or payout, this detailed record allows maju99 to resolve the matter fairly and accurately based on concrete evidence.
Regarding promotional communications – maju99 only sends you promotions and offers if you have actively opted in during registration or through your account settings. This means no unsolicited promotional emails or notifications flooding your phone without your consent. And if you later decide to stop receiving marketing communications, a single click in your account settings is all it takes – no lengthy or convoluted process required.
Something many players are unaware of is their right to request a copy of all data maju99 holds about them. This is a legitimate right and one we respect fully. If you would like to know exactly what data is on record, send an email to support@maju99.best with the subject line "Data Access Request" and we will provide a complete report within 7 business days at no charge.
On the subject of technical security – the 256-bit SSL encryption mentioned in this document is not merely technical jargon to make the platform sound sophisticated. It means that even if someone were to intercept communications between your device and maju99's servers (which is itself extremely difficult), the intercepted data cannot be read because it is fully encrypted. This is the same level of protection used by major Malaysian banks for their online transactions, and it is the minimum standard we apply to every transaction and gaming session at maju99.
Your Rights
You can exercise these rights at any time – contact us to get the process started
Request a complete copy of all personal data maju99 holds about you within 7 business days at no charge.
If any information in your records is incorrect, you have the right to request an immediate correction without any hassle.
After account closure, your data is deleted once the applicable legal retention period has ended – nothing is kept indefinitely.
Receive your data in a machine-readable format (JSON/CSV) for transfer to another platform as needed.
Withdraw your consent to marketing communications at any time via your account settings or by contacting our support team.
If you are dissatisfied with how maju99 handles your data, you have the right to submit a formal complaint, which will be reviewed within 7 business days.
Have a Question?
Your data is also protected in the context of responsible gaming – we treat this sensitive information with the utmost seriousness
If you use maju99's self-exclusion feature, that information is kept in the strictest confidence and is not disclosed to any party other than authorised support staff.
Your configured deposit limits and play-time reminders are personal information that will not be shared with anyone without your consent.
Maju99 analyses gameplay patterns to detect signs of excessive play – this is done to protect players, not to exploit that information.
Protecting children's data is a priority at maju99. Age verification is carried out during registration, and any data belonging to underage individuals is deleted immediately upon detection.
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